Refund policy

1. Return Conditions:
  • Due to the nature of the products we sell (food products), we only accept returns under the following conditions:
  • The product is damaged or spoiled upon arrival.
  • The product received is incorrect (i.e., not what you ordered).
2. Return Timeframe:
  • You must report any issues with your order within 24 hours of delivery for us to review the situation.
3. Return Process:
  • If there is an issue with your order, please contact our support team via the email or phone number provided on our website. We will guide you through the return process.
  • Once the issue is confirmed, we will either send you a replacement or refund your payment within [7 business days].
4. Refund Policy:
  • Refunds will only be issued once the problem has been confirmed and the product is returned in full.
5. Return Shipping Costs:
  • If the error is on our side (incorrect or damaged product), we will cover the return shipping costs. Otherwise, the customer is responsible for the return shipping fees.